Müşteri Hizmetleri

Customer Services

Every weekday (09:15 - 18:15) During the weekend Saturday (10:00 - 17:00), you can contact our customer service advisor on 0850 811 02 03 . If you call outside these hours and leave a message, we will definitely come back to you. Our customer service service is happy to help you in every way.

Ask Us

You can fill out our contact form by clicking here and you can contact us.

Contact Information

Firm Title Fark Kozmetik San. Tic. A.Ş.
Address İstoç 42. Ada No:23 Bağcılar-İSTANBUL
Telephone 0(212) 659 02 06
E-Mail bilgi@sinoz.com.tr

Order and Delivery

Cargo Firms We are Working With

We work with Aras cargo, UPS cargo and PTT cargo to send your orders.

Cargo Fee

For orders you will receive via sinoz.com.tr for 50 TL and you will not be charged shipping costs on your purchases. 49 TL, and for your orders below 10 TL shipping charge is reflected in your invoice.

Payment at Door

You can pay by cash or credit card at the door of your shop. There is no installment of credit card in the option of paying by credit card at the door.

Order Preparation

The product you order is packed in specially prepared sleeves, which will not be harmed against any kind of impact.

Delivery Stage

All products at sinoz.com.tr are shipped from stock within the same day unless otherwise stated on the site. From the moment we receive your order and the order confirmation, our products are prepared and delivered to the cargo company within the period of commitment. On weekdays, cargoes are given on the same day during the weekdays until 16:00, while orders placed on weekends are given cargo on Monday because of no shipment. Due to the fact that shipping companies do not ship on official holidays, the orders given on these dates will be delivered to the cargo from the first business day after the official holiday.

Bank Information

Branch Office Denizbank Laleli Branch Office
Receiver Title Fark Kozmetik San. Tic. A.Ş.
TL IBAN TR61 0013 4000 0141 3789 0000 01
Dolar IBAN TR93 0013 4000 0141 3789 0000 07
Euro IBAN TR07 0013 4000 0141 3789 0000 03

Distance Sales Contract

ARTICLE 1 - PARTIES

1.1. SELLER:

Title: Fark Kozmetik San. Tic. A.Ş.

Address: İstoç 42. Ada No:23 Bağcılar / İstanbul

Phone: 0212 659 02 06

Email: bilgi@sinoz.com.tr

Customer Services Phone: 0850 811 02 03

Mersis Number: 0938041707600016

1.2. BUYER:

Firstname/Lastname/Title:

Address :

Phone:

Email:

ARTICLE 2- SUBJECT

The subject of this contract is to determine the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of the Consumer No 6502 regarding the sale and delivery of the goods whose qualifications and sales price are specified in the below, which the BUYER made an order in electronic environment from www.sinoz.com.tr website.

ARTICLE 3- INFORMATION ABOUT THE CONTRACT, PRODUCT, PAYMENT AND DELIVERY

3.1- Name, quantity, VAT, sales price, payment type and basic qualities of the contract goods or services Product Name and Basic Qualities Quantity Payment Type

3.2- Payment Form: Credit Card Payment (Single Shot)

• In the section above, you will find information on how many installments the order will be sent to your bank.

• Your bank can arrange campaigns to make a installment name higher than the installment you choose and offer services such as installment transfer. Such campaigns are at the discretion of your bank and are informed about the campaigns on our pages if it is in the knowledge of our company.

• Your credit card summary will be reflected by your bank by dividing the order total into installments starting from the date your credit card is debited. The Bank may not distribute the installment amounts equally, taking into account the difference of the odds. It is your bank's initiative to create your detailed payment plan.

3.3- On the other hand, due to the fact that forward sales are made only with bank credit cards, the PURCHASER will also confirm the relevant interest rates and the information about the default interest on the bank and that the provisions related to interest and default interest will be applied within the scope of the credit card agreement between the Bank and the PURCHASER accept, declare and undertake.

Return Procedure:

A) Credit Card Return Procedure

If the PURCHASER's right of withdrawal is used or the product subject to the order can not be procured for various reasons or if the refund decision for the PURCHASER is made by decision of the arbitration committee, if the purchase is made by credit card and installment, credit card return procedure is given below:

If the BUYER purchases the product with the installments, the Bank makes repayments to the BUYER in installments. After paying the full amount of the product to the SELLER bank, the amount of the refunds requested by the participating parties for the disadvantage of the disputing parties shall be transferred to the bearer accounts by the Bank in installments in case the installments made from the Bank POSs are paid to the SELLER's credit card. The installment amounts paid by the PURCHASER to the sale cancellation will be reflected on the card every month if the return date does not coincide with the date of departure of the card, and the installments that the PAYER paid before the return of the PURCHASER will be paid more than the installments receivables and current debts.

In case of the goods and services purchased by the Card, the SELLER can not make payment to the Purchaser in cash in accordance with the contract with the Bank. In case of a refund transaction, the member business, namely the SELLER, will make an invoice via the related software. In case the Member, namely the SELLER, is obliged to pay the bank for cash or deduction, no payment can be made in cash to the ALICI in accordance with the procedure described above. Credit card refund will be made by the Bank in accordance with the above procedure after the SELLER has paid the Bank one time only.

The PURCHASER agrees and acknowledges that he has read and accepted this procedure.

B) On-Board Transfer / EFT Payment Options Return Procedure

Refund on payment by door payment / EFT payment The customer will be asked to provide bank account information, the account specified by the account (the account must be on behalf of the person at the billing address or on behalf of the user).

3.4- Delivery Form and Address

Delivery address :

Delivery Person:

Billing address :

Packaging, shipping and delivery costs are covered by the SELLER. The freight charge is ... .. -TL, and the cargo price is added to the total amount of the order. The product is not included in the bedeline. Delivery will be made at the above address of the PURCHASER by hand through the agreed shipping company. Even if the PURCHASER is not at his address at the time of delivery, he / she shall be deemed to have fulfilled our company's performance fully and completely. For this reason, the SELLER is not responsible for any damage or expense arising from the Buyer's late delivery and / or non-delivery. The SELLER is responsible for delivering the contracted product with a sound, complete, in accordance with the specifications specified in the order, and with warranty documents and manuals, if any.

3.5. Quick and Easy Shopping:

Upon approval of the order, the customer will be able to click on the "CUSTOMER" APPROVAL tab in the quick and easy shopping section on the order confirmation screen and the SMS verification activation code coming to the customer's mobile phone registered in the system will be sent to the shipping company, delivery address, payment the selection and information shall be recorded and stored under the customer profile information on their own consent. The relevant information recorded with the "CUSTOMER" INCIDENT will be kept under the profile information of the customer and in case of a "CUSTOMER" request, this information is removed from the customer profile when requested.

ARTICLE 4- THE RIGHT TO SEEK

The Consumer (PURCHASER) has the right to withdraw from the contract within 14 (fourteen) days without any justification and without penalty. The right to withdraw is the day on which the contract is established in terms of service performance; contracts for delivery of goods begin on the day the consumer or the third party determined by the consumer receives the goods delivered. However, the consumer can use the right to withdraw within the period from the establishment of the contract to the delivery of the goods. Determination of the right of withdrawal;

a) On the day of receipt of the last good by the consumer or the third person determined by the consumer,

b) On commodities consisting of more than one part, on the day the consumer or a third party determined by the consumer receives the last part,

c) Contracts on which goods are regularly delivered for a specified period of time are based on the day on which the consumer or the third party determined by the consumer receives the first goods. You can cancel your notice of withdrawal through the easy return option on your personalized membership page at www.sinoz.com before the withdrawal period expires. Aras Kargo is the carrier foreseen under your right to withdraw and details of the return are explained at the easy return option on your personal membership page at www.sinoz.com.tr.

The consumer can not use the right to withdraw in the following contracts:

a) Contracts for goods or services whose price varies depending on fluctuations in the financial market and which are not controlled by the SELLER or the supplier.

b) Commodity contracts prepared in accordance with the consumer's wishes or personal needs.

c) Contracts for the delivery of goods which can be quickly deteriorated or which may expire.

ç) After delivery, packaging, tape, seal, package, such as the protective elements have been opened from the goods; contracts for delivery of unsuitable goods for health and hygiene.

d) Contracts relating to goods that are mixed with other products after delivery and which can not be separated by nature.

e) Contracts relating to books, digital content and computer consumables provided in the physical environment in the event that preservatives such as packaging, tape, seal, package are opened after delivery of the goods.

f) Contracts for delivery of periodicals, such as newspapers and magazines, except those provided under the subscription contract.

g) Contracts for the evaluation of leisure time for accommodation, cargo, car rental, catering and entertainment or recreation which should be done on a specific date or period.

ğ) Contracts relating to immediate services rendered in electronic environment or intangible goods delivered to consumers immediately.

h) The right to withdraw is the contracts for the services started with the approval of the consumer before the end of the period.

ARTICLE 4- GENERAL PROVISIONS

4.1- PURCHASER, www.sinoz.com.tr web site, read the preliminary information about the contract product and has information and has given the necessary confirmation in electronic form.

4.2- The product will be delivered within 30 days at the latest from the contract date. All responsibility belongs to SELLER until the delivery of the product.

4.3- If the contractual item is to be delivered to another person / organization from the PURCHASER, the SELLER can not be held responsible because the person / organization to be delivered does not accept delivery.

4.4- The SELLER is responsible for delivering the contracted product with a sound, complete, in accordance with the specifications specified in the order, and with warranty documents and manuals, if any.

4.5- The contract price must be paid by the PURCHASER for the delivery of the contract. If for any reason the product is not paid for or is canceled in bank records, the SELLER shall be deemed to be free from the obligation to deliver the product.

4.6- In the event that the bank or financial institution can not pay the price of the product to the SELLER for the reason that the credit card belonging to the SELLER is used unauthorizedly or unlawfully against unauthorized persons due to the fault of the SELLER after delivery of the product, it is obligatory to send it.

4.7- In case of defective (defective, defective, etc.) defective or defective products within the scope of the warranty, or defective products, the products in question may be sent to SELLER and the cargo expenses will be covered by the SELLER.

4.8- In order to be able to perform the refund transactions in accordance with the tax law number 385, we have to return the related parts with the product which we have returned.

ARTICLE 8- CONFLICT AND AUTHORIZED COURT

(In the case of disputes arising out of or in connection with this Agreement, the Consumer Complaints Committee or the Consumer Tribunal shall be responsible for the Consumer Complaints Duty or Consumer Tribunal where the place of residence is directly located or where the consumer transaction is made. (Monetary limits for the Consumer Arbitration Committees for the year 2017 to be disbursed by the Customs and Commerce Ministry, , the upper monetary limit for district consumer arbitration committees 2.400 Turkish Lira, the monetary limit for provincial consumer arbitration committees in provinces with metropolitan status, the upper monetary limit for provincial consumer arbitration committees between 2,400 Turkish Liras and 3,610 Turkish Liras, The monetary limit for the provincial consumer arbitration committees in provinces that are not in the metropolitan status has been determined to be between 2.400 Turkish Liras and 3.610 Turkish Lirasi.).

In the event of an order being placed, the PURCHASER shall be deemed to have accepted all the terms of this contract.

SELLER : Fark Kozmetik San. Tic. A.Ş.

BUYER :

Date :

Return Conditions

You will be able to return or exchange the items you have purchased within 14 days from the date of delivery, without destroying, consuming, or disrupting the resellability of the product. In order to return the product, you must follow the return conditions listed below. Otherwise, the product you send will not be accepted by us.

  • The return or exchange period is 14 days.
  • You can send an email to info@sinoz.com by specifying why your return or exchange request is made.
  • The goods, the box, the packaging, if any, of the product to be returned or exchanged must be delivered complete and undamaged together with the standard gift. Otherwise, the return will not be accepted.
  • When shipping the product to our address with the cargo company, the original box should be kept in such a way that it will not be damaged.
  • The original box of the product will be returned within five (5) business days from the date of receipt of the invoice without any damage.

Pay at the door

Cash and credit card at the door with ease of payment.

International Submission

We deliver our products to all over the world by cargo.

Customer Services

For detailed information and ordering please contact 0850 811 02 03.

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